Frequently Asked Questions
If you can’t find an answer to your question, please contact us.
Scientific
- How do I know which reporter gene to use?
- What type of equipment do I need to do in-life imaging?
- What is NIS? How do I image it?
- What is iRFP? How do I image it?
- Why would I want to use multimodal imaging?
Cell lines
- Can I use your reporter gene cell lines in immunocompetent mice?
- Have your cell lines been tested for metastases in vivo?
- How many times can I passage your cells?
- Have your cell lines been tested for replication competent virus (RCV)?
- Have your cells been tested for mouse pathogens?
Lentiviral vectors and plasmids
- What generation are your lentiviral vectors? Why does generation matter?
- What is replication competent virus (RCV)?
- What is the source of the transgenes?
- Can I get the complete sequence of a plasmid?
- What packaging system should I use with your plasmids to generate lentivirus?
Oncolytic Viruses
- Can I propagate the oncolytic viruses and generate new stocks for my lab?
- Do I need biosafety approval to receive oncolytic viruses?
- Can oncolytic viruses be administered to animals intravenously?
- Do you offer custom generation of oncolytic viruses?
- I live outside the United States. Do I need an import license to receive viral products?
Services
- How do I submit samples for RCV testing?
- Do you offer custom generation of oncolytic viruses?
- Do we need to provide any controls for RCV testing?
- What is the turnaround time for RCV testing?
- What are the acceptable formats for the image analysis files?
Ordering and shipping
- How do I place an order?
- How much does shipping cost?
- Will you ship products internationally?
- Can I pay for shipping using my own FedEx (DHL or UPS) account?
- How do I know if a product is in stock?
Distribution and Licensing
- Do I need biosafety approval to receive oncolytic viruses?
- I live outside the US. Do you have any distributors I can work with?
- Do you have commercial licensing available for your products?
- Can I add my viruses to the repository?
- I’m a distributor and I’m interested in selling your products. What do I do?