Imanis Life Sciences

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Order Information

Placing an order


We love doing business with new customers! We’re happy to provide any information you might need to get Imanis set up as a vendor at your institute. Contact us and let us know what you need.

Domestic orders:

International orders:

For international orders we recommend contacting us for a quote before sending a PO. Some of our products are unable to be shipped internationally.

Imanis products are sold under a Material Transfer Agreement and are intended for your internal research use only (see more information below). To protect the company’s interests as well as fulfill Imanis’ obligations to other entities from whom certain technologies have been licensed, we require customers purchasing cell lines or oncolytic viruses to complete a Confirmation of Non-commercial Use form.

In order to purchase oncolytic viruses, we require that customers have a registered account. First time oncolytic virus customers should complete the Customer Registration Application.

USDA Transport Permits


A USDA APHIS VS 16-6 or 16-6A permit is required for all domestic orders of vaccinia viruses or VSVs with a shipping address outside of Minnesota. It is the responsibility of the customer to obtain this permit and provide a copy to Imanis. For more information or to apply for the permit click here.

Shipping


It is our standard practice to add shipping costs to your order. We can, however, accommodate requests to pay for shipping using recipient DHL or FedEx accounts.

Domestic orders:

International orders:

Return/Replacement Policy


Due to the nature of our products, we are unable to restock and sell them. Therefore, we are unable to accept any returns on products.

In the event that a product is damaged or compromised during transit, Imanis will replace the product free-of-charge, unless damage occurs as a result of customer negligence (e.g. providing incorrect delivery information). Damage must be reported within 48 hours of receipt.

Customers experiencing usage issues with a cell line or lentivirus should contact us for technical support as soon as possible. Our products undergo rigorous quality control testing, and we cannot be held liable for poor product performance due to improper handling of our products. Therefore, we do not offer free replacements of products that arrive undamaged. As a courtesy, however, we offer customers a one-time 50% cost replacement of the same product; shipping costs are the responsibility of the customer. Customers must contact us within 30 days of product receipt in order to receive the discounted price.

Paying for Orders


For your convenience, we accept ACH payments, wire transfers, and credit card payments. Please note that international credit card payments can sometimes take additional days to clear.

Terms of Use


Imanis products are sold under a Materials Transfer Agreement and are intended for your internal research use only. They cannot be shared or distributed to other laboratories or institutes. They are NOT to be used for commercial purposes, including but not limited to manufacturing, paid contract research services, therapeutic, diagnostic, and prophylactic uses. Plasmids are available for sale to non-profit organizations only.

Imanis products are for research use only and are not intended for use in humans.

The details of these terms are fully outlined in our Material Transfer Agreement. By placing an order and receiving product you automatically agree to these terms. Distributors purchasing products on behalf of a third-party end-user are required to identify the end-user to Imanis. Imanis reserves the right to refuse sale to entities, which it believes will not fulfill these terms of service.

Commercial licensing of Imanis products may be negotiated. Please contact us, if you have any questions relating to our terms of use or wish to inquire about commercial licensing.

Taxes and Fees


Imanis does not collect taxes. It is the buyer’s responsibility to ensure that, when applicable, they are paying the appropriate taxes. For international orders, customers are responsible for any duties, customs fees, or taxes related to their order.

Safety Issues


Many Imanis products are classified as biosafety level 2 (BSL2). These products should be handled by properly trained personnel using appropriate personal protective equipment and equipment. It is the responsibility of the customer to ensure that products are handled properly. Imanis does not provide safety training. Contaminate requirements for certain Imanis products may vary between different countries and institutes.

Limited Product Warranty


Imanis has a limited product warranty, which limits our liability to replace our products. No other warranties of any kind, express or implied, including, without limitation, implied warranties of merchantability or fitness for a particular purpose, are provided by Imanis. Imanis shall have no liability for any direct, indirect, consequential, or incidental damages arising out of the use, the results of use, or the inability to use our products.

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